Lorraine Pavelka

Researched and identified potential partners for redesigning and rebranding our website. Worked intimately with Robot Creative in developing and proofing written content, graphics, and wireframes. This engagement lasted several months and required working closely with the Vice President of Sales and Strategy, Human Resource Manager, and Principal Solutions Architect. Robot Creative praised my efforts, noting a client had never completed such impressive work. Developed the organizational strategy for deploying Confluence as our intranet. Independently learned how to use the application as well as determined how to make content easily accessible for our employees. Provided one-on-one training as well as workshops in how to use Confluence. Mentored and trained the Technical Writing intern in performing the job duties required by the Technical Writer. This training included one-on-one instruction in various Adobe products including Acrobat, Illustrator, and Photoshop. Provided constructive feedback to challenge the intern to strive towards excellence. Trained the intern in our internal business processes, exposing him to many facets to increase his knowledge of how we operate. Researched various online form providers and selected Formstack as our internal form solution. Assumed the role of the Formstack administrator and worked with several departments to modernize their data collection methods by creating online forms. Setup custom workflows to pass information collected in one form to another form to reduce user input and error. Overhauled the post-project review process and developed an intricate scorecard system for objective measurement. Responded to numerous Texas school district request-for-proposals (RFPs), crafting proposals numbering anywhere from 10 pages to over 300. Created marketing materials for customer events including graphics, YouTube videos, social media posts, and flyers. Developed methods to increase customer participation and engagement.